1 Introduction
para77 ("we", "our platform") is an online gambling platform operating under international licensing. This Privacy Policy is a legal document that explains how we collect, use, store and protect your personal information when you use the para77.one website and all related services.
By registering an account, accessing the platform or using any para77 services, you agree to the terms and conditions set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.
This Privacy Policy should be read together with para77's Terms & Conditions and Responsible Gambling policy. These three documents together form the complete agreement between you and our platform.
2 Information We Collect
para77 collects various categories of information depending on your interaction with the platform. This information is required to ensure our services run smoothly, meet legal obligations, and provide a personalised experience for you.
Account Registration Information:
- Full name as shown on your identity document (MyKad or passport)
- Active email address and mobile phone number
- Password in encrypted form — we do not store passwords in plain text
- Date of birth for age verification purposes (players must be 21 years of age or older)
- E-wallet or banking account information for processing deposits and withdrawals
Usage and Technical Information:
- IP address, device type and operating system used
- Web browser, screen resolution and language settings
- Time and duration of gaming sessions, games played and betting records
- Transaction logs including deposit history, withdrawals and bonuses claimed
- Cookie data and session identifiers for security and personalisation purposes
Communication Information:
- Records of conversations with our 24/7 customer support team via live chat and email
- Complaints, enquiries and feedback submitted to us
- Your communication preferences and preferred language
3 Purpose of Data Processing
The personal information we collect is used solely for legitimate purposes related to the operation of the para77 platform. We do not process your data for purposes not stated in this policy.
- Identity Verification: To confirm that you meet the minimum age requirement of 21 years and comply with Anti-Money Laundering (AML) requirements.
- Account Management: To create and maintain your account, process deposits, withdrawals and bonuses such as the 150% first deposit bonus up to RM888.
- Platform Security: To detect fraudulent activity, hacking attempts and the use of multiple accounts that violate the terms of service.
- Customer Support: To enable our support team to assist you effectively via live chat and email 24/7.
- Legal Compliance: To meet obligations under laws relating to online gambling and international financial regulations.
- Service Improvement: To analyse aggregated and anonymised usage patterns to improve the quality of our platform.
- Account-Related Communications: To send important notifications about your account, transactions, policy changes and security information.
4 Sharing Information with Third Parties
para77 takes a careful and limited approach to data sharing. We do not sell, rent or disclose your personal information to third parties except in the circumstances described below:
- Payment Service Providers: Operators such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto providers (USDT, BTC, ETH) receive only the information necessary to process your financial transactions.
- Game Providers: Game developers may receive limited session data to verify game transactions and ensure fair play.
- Regulatory Bodies: When required by law or court order, we may need to disclose information to the relevant authorities.
- Technical Services: Infrastructure and technical security providers that help us run platform operations, subject to strict confidentiality agreements.
Every third party that receives your data is bound by a data processing agreement that requires them to protect your information and use it only for permitted purposes.
5 Cookies and Tracking Technologies
para77 uses cookies and similar tracking technologies to improve the user experience, maintain session security and analyse platform performance. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for basic platform functions such as login, session management and security. These cookies cannot be disabled.
- Functional Cookies: Store your preferences such as language, display settings and game choices for ease of use.
- Analytical Cookies: Collect aggregated information about how the platform is used to help us make improvements. This data is not individually identifiable.
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect your ability to use certain platform features.
6 Data Retention Period
para77 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. In general:
- Active account data is retained for as long as your account remains active on the platform
- Financial and transaction records are retained for the period required by applicable international financial regulations
- Customer support communication logs are retained to help resolve future disputes
- When an account is closed or has been inactive for an extended period, data that is no longer required will be securely deleted or anonymised
7 Data Security Measures
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.
- All data transmission between your device and our servers is protected with TLS/SSL protocols
- Passwords are stored in hashed form using strong cryptographic algorithms
- Access to internal systems is restricted based on the principle of least privilege
- Security audits and penetration tests are conducted regularly
- Comprehensive incident response procedures to handle any data breaches
The security of your account also depends on your own actions. Please use a strong password, do not share your login details, and contact our 24/7 customer support immediately if you suspect any suspicious activity on your account.
8 Cross-Border Data Transfers
As a platform operating under international licensing, para77 may process or store your information outside Malaysia. Any such data transfer is carried out ensuring a level of protection equal to or higher than what is required in Malaysia, through appropriate safeguards including data transfer agreements that comply with international standards.